Issue Type

Issue Type

Issue Type can be used to tag and categorize issues.

Classifying issues makes it easier to allocate individual Problems to the concerned team members. Problem Categories include things like "Functional," "Technical," "Hardware," etc. Hence, engineers may be tasked with addressing technical or hardware difficulties while consultants would be tasked with tackling functional ones.

Go to: to see the Problem Type list.

Home > Support > Issues > Issue Type

Click New and give the type a name to create an issue type. Adding a description is possible.

*Issue Priority

Issue Priority denotes how urgently a problem needs to be resolved.

Priorities such as "Low," "Medium," "High," "Important," etc. can be set by the user. The Service Level Agreement will be created using Issue Priority.

Go here: to access the Issue Priority list.

Home > Support > Issues > Issue Priority

Click New and give the type a name to create an Issue Priority. Adding a description is possible.

Issue Priority list